Terms of service

Last updated: 12 August 2026

OVERVIEW

Welcome to SilvAlga. The terms “we”, “us” and “our” refer to SilvAlga.

SilvAlga operates this website and online store, including its content, features, products and related services (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with the policies referenced in them, explain the terms that apply when you visit our website, create an account or purchase products from us.

By accessing or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

Nothing in these Terms excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

1. ELIGIBILITY AND ACCOUNTS

By using the Services, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian.

You agree to provide accurate, current and complete account, billing, payment and delivery information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Please contact us promptly if you believe your account has been accessed without authorisation.

2. PRODUCT INFORMATION

We make reasonable efforts to present our products accurately. However, colours, textures and other visual details may appear differently depending on your screen, device and display settings.

Product photographs may include styling items or accessories that are not included unless expressly stated in the product description.

Product descriptions, specifications, prices and availability may be updated without notice. Any changes will not affect orders that we have already accepted, except where required to correct an error or comply with applicable law.

Information on this website is provided for general informational purposes. Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Product information should not be treated as medical advice.

Nothing in this section limits any rights relating to products that do not meet applicable consumer guarantees, do not match their description or are otherwise faulty.

3. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase products from us.

After an order is submitted, you may receive an acknowledgement email. This does not necessarily mean that the order has been accepted. An order is accepted when payment has been successfully processed and we confirm or begin fulfilment of the order.

We may decline or cancel an order where reasonably necessary, including because:

  • a product is unavailable;

  • payment cannot be authorised;

  • pricing or product information contains a material error;

  • the delivery address is outside an available delivery area;

  • we reasonably suspect fraud, unauthorised activity or resale; or

  • we are required to do so by law.

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method unless another method is agreed.

Please review your order and delivery information carefully before submitting it. Cancellation or amendment requests are handled in accordance with our Return and Refund Policy and may not be possible after processing or dispatch has begun.

4. PRICES AND PAYMENT

Unless otherwise stated, prices displayed on the Australian store are in Australian dollars (AUD).

Prices, promotions and discounts may change without notice. The price applicable to an accepted order is the price displayed at checkout when the order is submitted, subject to correction of an obvious pricing or technical error.

SilvAlga currently provides free standard shipping on orders delivered within Australia. Any other charges applicable to an order will be displayed at checkout before payment.

You agree to provide accurate payment information and confirm that you are authorised to use the selected payment method.

Payment processing may be provided by Shopify or another third-party payment provider. Their separate terms and privacy practices may apply to the processing of your payment information.

5. SHIPPING AND DELIVERY

Orders are dispatched from our fulfilment location in China.

Processing times, estimated delivery times, available delivery areas and other shipping conditions are described in our Shipping Policy.

Delivery dates are estimates and may be affected by customs processing, remote locations, severe weather, carrier interruptions or other circumstances outside our reasonable control.

We remain responsible for addressing delivery problems in accordance with applicable law. Nothing in these Terms excludes any rights you may have where an order is lost, damaged, incorrectly delivered or not supplied within a reasonable time.

Customers are responsible for providing a complete and accurate delivery address. The consequences of an incorrect or incomplete customer-provided address are described in our Shipping Policy.

6. RETURNS, REFUNDS AND CONSUMER RIGHTS

Returns, cancellations, exchanges and refunds are handled in accordance with our Return and Refund Policy.

Our change-of-mind return policy is provided in addition to any rights that cannot be excluded under applicable consumer law.

Products supplied to Australian consumers come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or compensation where a product has a major or minor failure, is not of acceptable quality, does not match its description or is not fit for a disclosed purpose.

Change-of-mind conditions and time limits do not restrict legal rights relating to faulty, damaged, incorrectly supplied or misdescribed products.

Please contact support@silvalga.com before returning any product. Products should not be sent to our business contact location unless we have expressly authorised that return address.

7. INTELLECTUAL PROPERTY

The website and its content, including text, branding, logos, graphics, product photographs, videos, designs and page layouts, are owned by or licensed to SilvAlga and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, republish, commercially exploit or create derivative works from our content without prior written permission, except where permitted by law.

SilvAlga names, logos and brand elements may not be used without prior written permission. Shopify and other third-party names and logos remain the property of their respective owners.

8. REVIEWS AND FEEDBACK

If you submit a product review, photograph, comment, suggestion or other feedback, you confirm that:

  • you own the content or have permission to submit it;

  • the content is accurate and does not mislead others;

  • any incentive or compensation connected with the submission has been disclosed;

  • it does not violate another person’s intellectual property, privacy or other rights; and

  • it does not contain unlawful, abusive, defamatory or harmful material.

You grant SilvAlga a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display the submitted content in connection with operating and promoting the Services.

We may moderate or remove content that violates these Terms or applicable law. We are not required to publish or respond to every submission.

9. THIRD-PARTY SERVICES AND LINKS

The Services may contain links to websites, applications, payment providers or tools operated by third parties.

We do not control third-party websites or services and are not responsible for their content, availability or privacy practices. You should review the applicable third-party terms and policies before using them.

Nothing in this section limits our responsibilities for third-party providers where those responsibilities cannot lawfully be excluded.

10. RELATIONSHIP WITH SHOPIFY

SilvAlga is powered by Shopify, which provides the ecommerce platform used to operate this store.

Products purchased through this store are sold directly by SilvAlga and not by Shopify. Questions concerning products, orders, delivery, returns or refunds should therefore be directed to SilvAlga.

Shopify’s handling of personal information is governed by its applicable privacy policies.

11. PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

Because Shopify hosts the Services, certain information may be collected and processed by Shopify and by service providers that help us operate the store, process payments, fulfil orders, prevent fraud and provide customer support.

Information may be processed in countries other than the country in which you reside, subject to applicable privacy requirements.

12. ERRORS AND AVAILABILITY

Occasionally, website information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery charges or estimated delivery times.

We may correct inaccurate information and update the website. If a material error affects an order you have already submitted, we will contact you where reasonably practicable and provide an appropriate option, which may include confirming the corrected information or cancelling and refunding the order.

Nothing in this section permits us to avoid obligations imposed by applicable consumer law.

13. PROHIBITED USES

You must not use the Services:

  • for unlawful, fraudulent or malicious purposes;

  • to infringe intellectual property, privacy or other legal rights;

  • to submit false or misleading information;

  • to harass, abuse, threaten or impersonate another person;

  • to transmit viruses, malware or harmful code;

  • to interfere with the security or operation of the website;

  • to collect another person’s information without authorisation;

  • to send spam or unauthorised promotional material; or

  • to access or scrape the Services through automated means in a way that violates applicable law or our published technical restrictions.

We may restrict or terminate access where we reasonably believe these Terms or applicable law have been violated.

14. DISCLAIMER AND LIMITATION OF LIABILITY

To the extent permitted by law, the website and its general informational content are provided on an “as available” basis. We do not guarantee that access to the website will always be uninterrupted, secure or error-free.

Nothing in these Terms excludes, restricts or modifies:

  • consumer guarantees or other rights that cannot lawfully be excluded;

  • liability for fraud, wilful misconduct or other liability that cannot legally be limited;

  • a consumer’s right to compensation for reasonably foreseeable loss or damage resulting from a failure to comply with an applicable consumer guarantee; or

  • any remedy available under the Australian Consumer Law or another applicable law.

Where liability may lawfully be limited, SilvAlga will not be liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was formed.

15. INDEMNITY

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services, your material breach of these Terms or your infringement of another person’s rights.

This section does not require you to compensate us for losses caused by our own negligence, breach of law or failure to comply with applicable consumer guarantees.

16. TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of fraud, unlawful conduct, a material breach of these Terms or a risk to the security or operation of the Services.

Termination does not affect rights or obligations that arose before termination, including obligations relating to accepted orders, payments, refunds, intellectual property, privacy and consumer rights.

17. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

18. WAIVER AND ENTIRE AGREEMENT

A failure or delay in enforcing a provision of these Terms does not waive the right to enforce it later.

These Terms and the policies incorporated by reference constitute the agreement governing your use of the Services and purchases made through the store.

If another published policy specifically addresses a matter and conflicts with these Terms, the more specific policy will apply to that matter, subject to applicable law.

19. GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction where SilvAlga operates, subject to any mandatory consumer protections that apply in the customer’s place of residence.

For customers in Australia, nothing in this section excludes rights or remedies available under the Australian Consumer Law or other applicable Australian laws.

Any dispute should first be raised with us at support@silvalga.com so that we have a reasonable opportunity to investigate and seek a resolution.

20. CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing a revised version on this page.

Where required by law, we will provide notice of material changes. Changes will apply from the stated effective date and will not retrospectively reduce rights attached to orders accepted before that date.

The current version of these Terms will always be available on this page.

21. CONTACT INFORMATION

Questions about these Terms should be sent to:

Trade name: SilvAlga

Email: support@silvalga.com

Business location: Shandong, China

We aim to respond to customer enquiries within 1–2 business days.