Shipping policy
Free Standard Shipping
SilvAlga offers free standard shipping on all orders delivered within Australia. No minimum order value is required.
Express shipping is not currently available.
Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed.
Business days exclude weekends and public holidays. Orders placed during promotional periods or public holidays may require additional processing time.
Orders are dispatched from our fulfilment location in China.
Estimated Delivery Time
Standard delivery usually takes 8–12 business days after dispatch.
Including order processing, most orders are expected to arrive within approximately 9–15 business days from the date of purchase.
Delivery estimates are provided as a guide and are not guaranteed. Remote locations, customs processing, severe weather, carrier disruptions and other circumstances outside our reasonable control may cause delays.
Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout after the order has been dispatched.
Please allow some time for the carrier’s tracking system to display its first update.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you need to change your address, contact support@silvalga.com as soon as possible. We will try to update it before dispatch, but changes cannot be guaranteed after an order has entered processing or has been handed to the carrier.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may not be returned to us and may be disposed of by the carrier after the applicable holding period.
Where the parcel cannot be recovered or returned, the original order will not be eligible for a refund, free replacement or reshipment. The customer will need to place and pay for a new order using a complete and accurate delivery address.
This does not apply where the delivery issue was caused by an error made by SilvAlga or the carrier.
Customs, Duties and Import Charges
Orders are shipped to Australia from outside Australia. Customs processing requirements may apply.
Any duties, taxes or import charges imposed by authorities and not collected at checkout are the customer’s responsibility, except where applicable law requires otherwise.
Delayed, Lost or Damaged Deliveries
If your tracking has not updated for an extended period, your order has not arrived within a reasonable time after the estimated delivery window, or the parcel arrives damaged, contact support@silvalga.com with your order number.
We will review the shipment with the carrier and provide an appropriate solution in accordance with applicable consumer law.
Contact
For shipping questions, contact: